Voice of the Customer

Questions

The API returns all questions of the survey in JSON format, as specified by unique survey id.

In order to use the API you must have the valid environment-specific username and password.

Endpoints

  • https://meo.sn4mobile.com/api/prod/voc/v1/questions - production environment
  • https://meo.sn4mobile.com/api/test/voc/v1/questions - test environment

Request parameters

ParameterDescription 
id The unique id of the survey M

GET https://meo.sn4mobile.com/api/test/voc/v1/questions/{id}

Request and response example

curl 'https://meo.sn4mobile.com/api/test/voc/v1/questions/3340' -u ABCDEF:123456

Successful API request returns results in JSON format.

 

{
    "surveyId": 3340,
    "surveyName": "Asiakaspalvelun laadunseuranta",
    "questions": [
        {
            "questionId": 6118,
            "questionText": "Kuinka todennäköisesti suosittelisit yrityksemme asiakaspalvelua ystävillesi tai kollegoillesi? (0=erittäin epätodennäköisesti, 10=erittäin todennäköisesti)",
            "questionType": 0,
            "correctAnswer": -1,
            "correctAnswerReply": "Kysymys 2/3: Saitko hoidettua asiasi yhdellä puhelinsoitolla? Vastaa viestiin maksutta EYOY KYLLÄ tai EYOY EN.",
            "incorrectAnswerReply": "",
            "npsQuestion": 1,
            "yesnoQuestion": 0,
            "indexQuestion": 1,
            "trendQuestion": 1,
            "fcrQuestion": 0,
            "upsaleQuestion": 0,
            "zeroAllowed": 1,
            "answerOrder": 1,
            "answerOptions": [
                {
                    "answerUniqueId": 10947,
                    "answerDescription": "0",
                    "answerDescriptionUI": "",
                    "answerType": 0,
                    "collectionOrder": 0
                },
                {
                    "answerUniqueId": 10948,
                    "answerDescription": "1",
                    "answerDescriptionUI": "",
                    "answerType": 0,
                    "collectionOrder": 1
                },
                {
                    "answerUniqueId": 10949,
                    "answerDescription": "2",
                    "answerDescriptionUI": "",
                    "answerType": 0,
                    "collectionOrder": 2
                },
                {
                    "answerUniqueId": 10950,
                    "answerDescription": "3",
                    "answerDescriptionUI": "",
                    "answerType": 0,
                    "collectionOrder": 3
                },
                {
                    "answerUniqueId": 10951,
                    "answerDescription": "4",
                    "answerDescriptionUI": "",
                    "answerType": 0,
                    "collectionOrder": 4
                },
                {
                    "answerUniqueId": 10952,
                    "answerDescription": "5",
                    "answerDescriptionUI": "",
                    "answerType": 0,
                    "collectionOrder": 5
                },
                {
                    "answerUniqueId": 10953,
                    "answerDescription": "6",
                    "answerDescriptionUI": "",
                    "answerType": 0,
                    "collectionOrder": 6
                },
                {
                    "answerUniqueId": 10954,
                    "answerDescription": "7",
                    "answerDescriptionUI": "",
                    "answerType": 0,
                    "collectionOrder": 7
                },
                {
                    "answerUniqueId": 10955,
                    "answerDescription": "8",
                    "answerDescriptionUI": "",
                    "answerType": 0,
                    "collectionOrder": 8
                },
                {
                    "answerUniqueId": 10956,
                    "answerDescription": "9",
                    "answerDescriptionUI": "",
                    "answerType": 0,
                    "collectionOrder": 9
                },
                {
                    "answerUniqueId": 10957,
                    "answerDescription": "10",
                    "answerDescriptionUI": "",
                    "answerType": 0,
                    "collectionOrder": 10
                }
            ]
        },
        {
            "questionId": 6119,
            "questionText": "Saitko hoidettua asiasi yhdellä puhelinsoitolla?",
            "questionType": 0,
            "correctAnswer": -1,
            "correctAnswerReply": "Kysymys 3/3: Tarjottiinko sinulle muita tuotteita tai palveluitamme? Vastaa viestiin maksutta EYOY KYLLÄ tai EYOY EI.",
            "incorrectAnswerReply": "",
            "npsQuestion": 0,
            "yesnoQuestion": 1,
            "indexQuestion": 0,
            "trendQuestion": 1,
            "fcrQuestion": 1,
            "upsaleQuestion": 0,
            "zeroAllowed": 0,
            "answerOrder": 2,
            "answerOptions": [
                {
                    "answerUniqueId": 10958,
                    "answerDescription": "Kyllä",
                    "answerDescriptionUI": "[finland,KYLLÄ][sweden,JA]",
                    "answerType": 0,
                    "collectionOrder": 0
                },
                {
                    "answerUniqueId": 10959,
                    "answerDescription": "Ei",
                    "answerDescriptionUI": "[finland,EN][sweden,NEJ]",
                    "answerType": 0,
                    "collectionOrder": 1
                }
            ]
        },
        {
            "questionId": 6120,
            "questionText": "Tarjottiinko sinulle muita tuotteita tai palveluitamme?",
            "questionType": 0,
            "correctAnswer": -1,
            "correctAnswerReply": "Kiitos vastauksistasi. Voit antaa meille avointa palautetta toimintamme kehittämiseksi vastaamalla maksutta viestiin EYOY ja kirjoittamalla vapaan palautteesi. Ystävällisin terveisin",
            "incorrectAnswerReply": "",
            "npsQuestion": 0,
            "yesnoQuestion": 1,
            "indexQuestion": 0,
            "trendQuestion": 1,
            "fcrQuestion": 0,
            "upsaleQuestion": 1,
            "zeroAllowed": 0,
            "answerOrder": 2,
            "answerOptions": [
                {
                    "answerUniqueId": 10960,
                    "answerDescription": "Kyllä",
                    "answerDescriptionUI": "[finland,KYLLÄ][sweden,JA]",
                    "answerType": 0,
                    "collectionOrder": 0
                },
                {
                    "answerUniqueId": 10961,
                    "answerDescription": "Ei",
                    "answerDescriptionUI": "[finland,EI][sweden,NEJ]",
                    "answerType": 0,
                    "collectionOrder": 1
                }
            ]
        },
        {
            "questionId": 6121,
            "questionText": "Avoin palaute",
            "questionType": 1,
            "correctAnswer": -1,
            "correctAnswerReply": "Olemme vastaanottaneet avoimen palautteesi. Huomioimme palautteesi Aktian palveluita kehittäessämme.",
            "incorrectAnswerReply": "",
            "npsQuestion": 0,
            "yesnoQuestion": 0,
            "indexQuestion": 0,
            "trendQuestion": 0,
            "fcrQuestion": 0,
            "upsaleQuestion": 0,
            "zeroAllowed": 0,
            "answerOrder": -1
        }
    ]
}